4.00 Implement and Troubleshoot Voice Gateways
4.01 T1/E1 PRI
4.02 T1/E1 CAS
4.03 H.323
4.04 MGCP
4.05 SIP
4.06 H.323 RAS
4.07 IP-IP Gateway/CUBE
5.00 Implement and Troubleshoot Call Routing Policies
5.01 Route Patterns and Dial-peers
5.02 Digit Manipulations and Translations
5.03 Class of Services
5.04 Route Selection Preference and Redundancy
5.05 Mobility and Single Number Reach
6.00 Implement and Troubleshoot High Availability Features
6.01 SRST
6.02 AAR
7.00 Implement and Troubleshoot Media Resources
7.01 CODEC Selection and Flexibility
7.02 Conference Bridges
7.03 Transcoder
7.04 Music-on-hold
7.05 Media Resources Preference and Redundancy
7.06 Other CUCM Media Resources
8.00 Implement and Troubleshoot Supplementary Services
8.01 Call Park
8.02 Call Pickup
8.03 Barge
8.04 Callback
8.05 Other Supplementary Services
9.00 Implement and Troubleshoot Other CUCM Voice Applications
9.01 Extension Mobility
9.02 IPMA
9.03 Other CUCM Voice Applications
10.00 Implement and Troubleshoot QoS and CAC
10.01 L2/L3 Traffic Classifications and Policing
10.02 L2/L3 Queuing Mechanisms
10.03 L2 LFI
10.04 RSVP
10.05 Call Admission Control
11.00 Implement and Troubleshoot Messaging
11.01 Cisco Unity Connection
11.02 Cisco Unity Express
11.03 Call Handling and Routing
12.00 Implement and Troubleshoot Cisco Unified Contact Center Express
12.01 Advanced Configuration
12.02 Script Customization
12.03 Redundancy
13.00 Implement and Troubleshoot Cisco Unified Presence
13.01 CUCM Presence
13.02 Cisco Unified Presence Server Integration
主要的参考书目：
注：以下书籍为集训营内部书籍，在集训营内可以随时借阅。
中文书：
Cisco IP电话疑难解析
部署VoIP解决方案
Cisco IP电话技术
Cisco AVVID和IP电话的设计与实现
英文书：（原版及影印）
Ciscopress IP Telephony Network Design Guide
CiscoPress IP Telephony Unveiled
Ciscopress Cisco IP Telephony QoS Design Guide
Ciscopress Cisco IP Telephony Design Guide
CiscoPress CIPT (9E0-441) Student Guide
Ciscopress Cisco Voice Over IP CVOICE Student Guide
Ciscopress Unified Communications System Administrator UCSA Student Guide
CiscoPress Cisco CallManager Best Practices A Cisco AVVID Solution
CiscoPress The Road to IP Telephony How Cisco Systems Migrated from PBX to IP Telephony
Ciscopress Quality of Service for Voice Over IP Solutions Guide
CiscoPress DQOS Exam Certification Guide
